Question 1

What should I do if my garage door cable snaps?

Accepted Answer

If your garage door cable snaps, stop using the door immediately as this is a safety hazard. A broken cable can cause the door to fall unexpectedly or operate unevenly. Call our 24/7 emergency line at (508) 206-9815 and we'll dispatch a technician within the hour. In the meantime, do not attempt to manually operate the door or try to fix the cable yourself, as garage door cables are under extreme tension and can cause serious injury. Our technicians will safely replace the cable and inspect the entire system to ensure your door operates safely.

Question 2

Do you offer financing options for garage door installation?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We partner with several financing providers to offer plans with competitive rates, including 0% APR options for qualified buyers. Whether you're looking for a basic upgrade or a premium custom door, we can work with you to find a payment plan that fits your budget. During your free estimate, we'll discuss all available financing options and help you choose the best solution for your situation. We accept all major credit cards, checks, and cash as well.

Question 3

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year to keep your garage door operating safely and efficiently. During a maintenance visit, our technicians will lubricate all moving parts, check the balance and alignment, test safety sensors, tighten hardware, inspect springs and cables for wear, and ensure the opener is functioning properly. Regular maintenance extends the life of your garage door, prevents costly emergency repairs, and ensures your door operates safely. Our maintenance program members receive priority scheduling and discounts on any needed repairs.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install garage doors from all major manufacturers including Clopay, Amarr, Wayne Dalton, CHI, and Haas Door. Each brand offers a wide selection of styles—from traditional raised panel and carriage house designs to contemporary aluminum and glass doors. We'll help you choose the perfect door based on your home's architecture, your budget, and your preferences for insulation value, material, and design. All doors we install come with our 5-year workmanship warranty in addition to the manufacturer's warranty.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours, depending on the complexity of the job. This includes removing your old door, installing the new door and hardware, setting up and programming the opener, and testing all safety features. For custom doors or installations requiring additional structural work, the job may take a full day. We always schedule enough time to complete the installation properly and ensure everything is working perfectly before we leave. Most installations are completed in a single visit.

Question 6

Why won't my garage door open with the remote?

Accepted Answer

There are several common reasons why your garage door remote might not be working. First, check the batteries—this is the most common cause. If new batteries don't solve the problem, the remote may need to be reprogrammed to the opener. The photo-eye sensors near the bottom of the door tracks might be misaligned or blocked, preventing the door from operating. There could also be an issue with the opener's antenna or circuit board. If basic troubleshooting doesn't work, call us at (508) 206-9815 and we'll diagnose and fix the problem quickly.

Question 7

Do you provide emergency service on holidays?

Accepted Answer

Yes, we provide 24/7 emergency garage door service every day of the year, including all holidays. We understand that garage door emergencies don't wait for convenient times. Whether your car is trapped in the garage on Christmas morning or your door won't close on a holiday weekend, we'll be there to help. Best of all, we don't charge extra for nights, weekends, or holiday service calls. Call (508) 206-9815 anytime for same-hour emergency response.

Question 8

What areas do you serve?

Accepted Answer

We proudly serve Whitinsville and all of Worcester County, including Worcester, Milford, Franklin, Bellingham, Medway, Uxbridge, Douglas, Grafton, Shrewsbury, and Northbridge. Our centrally located team can reach most service areas within 30 minutes. If you're unsure whether we service your area, give us a call at (508) 206-9815 and we'll be happy to help.

Question 9

What warranty do you offer?

Accepted Answer

We stand behind our work with an industry-leading 5-year warranty on all installations and repairs. This covers both parts and labor. In addition to our workmanship warranty, all new garage doors and openers come with the manufacturer's warranty, which typically ranges from 1 year for hardware to lifetime for certain components. If anything goes wrong within the warranty period, we'll fix it at no charge. Our warranty reflects our commitment to quality workmanship and customer satisfaction.

Question 10

How can I improve my garage door's energy efficiency?

Accepted Answer

There are several ways to improve your garage door's energy efficiency. The most effective is installing an insulated door with a high R-value—we recommend R-16 or higher for attached garages. Weather sealing around the door frame prevents drafts. Regular maintenance ensures the door seals properly when closed. For existing doors, we can add insulation kits, replace worn weatherstripping, and adjust the door for a tighter seal. An energy-efficient garage door can reduce heat loss through your garage by up to 70%, lowering your heating and cooling costs.

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